Information for clients

Man and woman at laptop. Booking a counselling appointment.

Manage your bookings with ease

With your free Kiku account you'll have access to your Upcoming Appointment details.

You can make payment, reschedule and cancel sessions, all from your dashboard without having to involve your therapist or wait for a response.

Man paying by card using Kiku

Pay using your Kiku account

Kiku is designed to make paying for your appointments as quick and easy as possible.

Pay by card, Apple Pay, Google Pay or save your card details to your account to authorise payment at the touch of a button using your phone or tablet.

Your card details are stored securely in Stripe (they can't be accessed by your therapist or the Kiku team) and mean we can automatically issue refunds to you.

For added privacy, all payments processed via Kiku are anonymised using our legal entity name.

Confidentially message your therapist

Contact your therapist directly from your Kiku dashboard. Our encrypted, password and 2FA protected system will keep your communications completely private without creating an email trail.

We'll simply send you a generic email to let you know when you have a new Kiku message.

Using your free Kiku account

Woman with clipboard showing that Kiku has everything that counselling clients need all in one place

Everything you need, all in one place

From your dashboard you can:

Check and print your appointment details

Confidentially contact your therapist

Pay for and make changes to your bookings

Download receipts

Print your attendance history

All within just a few clicks.

Woman at laptop with padlock and key icons representing online security

Secure and confidential

With our GDPR compliant, fully encrypted, password and 2FA protected platform you can rest assured that your data is always safe and secure.

Need help with your account?

Visit our Help section for faqs and video guides

Download our user guide for clients

Our friendly support team is here for you

Get in touch

Say goodbye to admin for 30 days, for free!

Start using Kiku for free today, no credit card needed and no strings attached. Simply choose your plan and find out how easy managing your practice can be.

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