Everything you need. All in one place.
Designed by therapists, we have everything you’ll need to both run and grow a successful counselling service.
We Understand The Business Of Counselling
With many years of experience in running our own private counselling services, we’ve designed Kiku with the needs of both therapists and clients in mind.
We’ve drawn upon the challenges we’ve encountered to create a system that streamlines the business of therapy for everyone involved.
You do the therapy. We’ll do the rest.
Watch: Accept New Referrals With Ease
We’ll support you to be the best therapist you can be. With Kiku you’ll be able to offload the majority of the administration of your service, so that you can focus on doing what you were trained to do.
You can customise your account to fit your brand and business needs. Add your logo to the documents you create, define your terms of business and create your own email templates to be automatically issued to clients.
Our four step ‘Find a Therapist’ process with its search by availability filter ensures that the right clients will always find you.
Where other directories produce pages and pages of results, Kiku’s greater precision means that when a prospective client is looking for a service that you offer, at a time you have available, they will see your profile.
For even greater visibility, boost your profile to feature in the highlighted listings for your area.
Maximise Your Bookings
Starting therapy is stressful and new clients want to get booked in straight away. It’s therefore easy to miss out on new referrals while we’re away from our devices.
Kiku lets you accept new referrals anytime, anywhere without having to do a thing. We’ll automatically issue all the necessary information to you and your client, process payment and update your diary.
Our Available Now feature also helps you to fill gaps in your diary on the day.
Attract The Right Clients
For a counselling service to be successful, we need repeat bookings and repeat bookings happen when there is a good relational fit between client and therapist.
Your Kiku profile allows you to really express your ethos, therapeutic style and personality in a way that is simple, clear and succinct, so clients can get a good sense of who you are.
This and the precision of our search, will help the right clients to find you.
Protect Your Income
Say goodbye to the frustration of unpaid DNA and late cancellation fees.
With Kiku your clients pay at the point of booking, protecting you against these kind of losses.
Kiku lets you accept card payments with ease and once a client has registered with you via the system, they can pay with their Kiku account, simply using their phone or tablet.
We'll handle the administration for you
Watch: Protect Your Income - Pay With Kiku
Go Paperless - Store Client Data Securely
Our GDPR compliant, password protected system, securely stores all of your client contact details, session notes and payment history.
You can contact your clients confidentially and securely, view all of the most important information at a glance and generate pdf invoices, receipts, attendance overviews and end of year income reports, all at the touch of a button.
Manage Your Diary With Ease
Designed with flexibility and usability in mind, your Kiku diary lets you readily make, cancel and rearrange appointments.
In your diary, you can immediately see which sessions have been paid for, contact your clients and mark out your upcoming breaks.
When you make changes to a booking, we’ll send your client an update to let them know and similarly you’ll receive updates whenever your clients cancel or rearrange sessions.
Offload The Admin
Kiku automates as much of the administration for you as possible.
From the initial appointment confirmations, client record creation and text reminders, right through to archiving your client data, we've got it covered.
You can also automatically issue payment reminders, generate invoices and receipts, create letters for your clients and download end of year reports for HMRC submission.
Offer Clients Greater Confidentiality
Our secure in-house messaging system allows you to confidentially communicate with your clients without them having to worry about leaving an email trail.
Our text reminder service is completely optional and clients can opt out at any time by changing the settings on their account.
To further protect their privacy, payments processed using Kiku will show up on their statements under our anonymised, legal entity name.
Advertise Events For Free
Kiku helps you to link with fellow professionals in your area.
Find and book CPD training and wellbeing events online through our listing pages.
You can advertise your own upcoming events for free. We'll manage the bookings for you and you can upload a CPD certificate that will be automatically issued to all attendees on completion.
We’ll help you to market, streamline and grow your counselling business
Unique Features For Therapy Centres
As a centre administrator you have access to all of the above plus room rental management tools and the ability to manage multiple therapists’ diaries at a glance.
Manage your room diary and take payments with ease.
Set up regular room rental agreements, automate your monthly invoicing and accept ad hoc bookings.
We’ll update your diary, notify you of any changes and automatically process payments and refunds for you.
It really is that simple.
Manage Multiple Diaries
If you offer therapists a full support package, you can view all of their diaries at a glance, make new bookings and process changes to existing bookings on their behalf.
Our colour coded diary means you can easily see which sessions have yet to be paid for and payment reminders can be issued at the touch of a button.
We’ll update the therapists about any changes made and keep a record of activity to help you stay on track.